At d9999, we understand that your personal data is yours. This Privacy Policy explains in plain terms what information d9999 collects when you use our platform, how we use it, who we share it with, how long we keep it, and what rights you have over your own data. If you are a Pakistani player registered at d9999, this document applies to you in full.
Six core commitments that define how d9999 treats your personal information
This Privacy Policy ("Policy") describes how d9999 ("d9999," "we," "us," "our") collects, uses, stores, protects, and shares personal data relating to individuals ("you," "Player") who register accounts on or otherwise interact with the d9999 online gaming platform accessible at d9999.site.
d9999 operates under an international gaming licence and is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. We recognise that Pakistani players entrust us with sensitive information when they register, verify their identity, and conduct financial transactions on the d9999 Platform — and we take that trust seriously.
This Policy should be read alongside d9999's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering an account at d9999 or using any d9999 service, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
For the purposes of this Privacy Policy, the data controller responsible for your personal information is d9999, operating under its international gaming licence. d9999 determines the purposes and means of processing personal data collected through the d9999.site Platform and is responsible for ensuring that such processing complies with applicable data protection obligations under its licensing jurisdiction.
All data protection queries, subject access requests, and complaints should be directed to:
d9999 collects personal data in several categories. The data collected depends on your level of engagement with the Platform — a casual visitor provides less data than a registered, KYC-verified player. The following table summarises the categories of data d9999 collects:
| Data Category | Specific Data Points | Collected When |
|---|---|---|
| Registration Data | Full legal name, Pakistani mobile number, email address, date of birth, chosen username, password (hashed) | Account registration |
| Identity Verification (KYC) | CNIC number, CNIC front/back photograph, passport (where used as alternative), selfie/liveness check where required | Before first withdrawal |
| Financial Data | Deposit and withdrawal amounts, payment method identifiers (JazzCash, EasyPaisa, bank account references), transaction timestamps, USDT wallet addresses | Every deposit/withdrawal transaction |
| Gaming Activity Data | Game sessions, bet amounts, win/loss outcomes, sports markets wagered, bonus usage, session timestamps | Every gaming session |
| Technical Data | IP address, device type, browser type, operating system, screen resolution, cookies, session tokens | Every Platform visit |
| Communications Data | Support ticket content, email correspondence, chat transcripts, feedback submissions | Customer support interactions |
| Responsible Gaming Data | Self-set deposit limits, loss limits, session timer settings, cool-off periods, self-exclusion status | When RG tools are used |
d9999 collects personal data through the following channels:
The majority of personal data d9999 holds is provided directly by you — when you complete our registration form, submit KYC documents, make a deposit, contact support, or update your account profile. This is the most significant source of personal data we hold.
When you visit or interact with d9999.site, our systems automatically collect technical data including your IP address, device identifiers, browser type, and session information. This data is collected via server logs, cookies, and similar technologies described in Section 11 of this Policy. This collection occurs even if you do not register an account.
d9999 may receive personal data from third parties in limited circumstances, including:
d9999 uses personal data collected from Players for the following specific purposes:
To create and manage your d9999 Account, process deposits and withdrawals, provide access to games and sports betting markets, maintain your gaming history and wallet balance, and deliver the core services of the d9999 Platform. This processing is essential — without it, d9999 cannot provide its services to you.
d9999's international gaming licence requires us to verify the identity of all Players before processing withdrawals. We use Registration Data and KYC Data to confirm your identity, age (21+), and to comply with anti-money laundering (AML) obligations. This processing is a legal necessity under our licensing obligations.
d9999 uses Technical Data, Financial Data, and Gaming Activity Data to detect and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited activities. This includes automated fraud screening on deposit and withdrawal transactions and behavioural analysis to detect anomalous patterns.
d9999 uses Gaming Activity Data and Responsible Gaming Data to monitor for indicators of problem gambling behaviour, enforce player-set limits, administer self-exclusion requests, and respond to responsible gaming concerns raised by Players or third parties. This processing is a regulatory requirement under d9999's gaming licence.
d9999 uses Communications Data and Account Data to respond to support queries, investigate complaints, and resolve disputes. Support communications may be retained for quality assurance and regulatory compliance purposes.
d9999 uses aggregated, anonymised Technical Data and Gaming Activity Data to analyse Platform performance, identify technical issues, improve game loading times, and enhance the overall player experience. This data is used in aggregate form and does not identify individual Players.
Where you have opted in to receive promotional communications, d9999 may use your Registration Data (email address, mobile number) to send you bonus offers, game recommendations, and platform updates. You may opt out of marketing communications at any time via your Account Settings or by contacting [email protected].
d9999 processes personal data on the following legal bases:
d9999 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:
d9999 shares transaction data with payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and SadaPay solely to facilitate deposits and withdrawals. Each payment processor operates under its own privacy policy and applicable Pakistani financial regulations.
d9999 shares limited session and account-tier data with certified game providers (including Pragmatic Play, PG Soft, NetEnt, and others) to enable game launch, RNG certification, and jackpot pool participation. Game providers receive no more data than is technically necessary to provide their games.
d9999 may engage third-party identity verification and fraud detection service providers to assist with KYC processing and platform security. These providers process data strictly under d9999's instructions and are contractually bound to appropriate data protection standards.
d9999 may disclose personal data to its licensing authority, law enforcement agencies, or other regulatory bodies where required to do so by law, court order, or regulatory direction. Such disclosures are made under strict legal authority and on a minimum necessary basis.
In the event of a merger, acquisition, or sale of all or part of d9999's business, personal data held by d9999 may be transferred to the acquiring entity. Players will be notified of any such transfer via email in advance and will retain their rights in respect of their personal data.
d9999 operates under an international gaming licence and uses infrastructure and service providers that may be located in jurisdictions outside Pakistan. Where personal data is transferred outside Pakistan to a jurisdiction that does not provide an equivalent level of data protection, d9999 implements appropriate safeguards including contractual data protection clauses with relevant service providers, ensuring that your personal data continues to receive an adequate standard of protection regardless of where it is processed.
d9999's primary data hosting infrastructure uses secure, certified facilities. Data transfers to game providers, payment processors, and fraud detection services are conducted under contractual arrangements that include data protection obligations binding on the recipient.
d9999 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, having regard to applicable regulatory requirements. The following retention periods apply as general guidelines:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | 5 years post-account closure | Licensing obligation, AML compliance |
| KYC / Identity Documents | 5 years post-account closure | Regulatory requirement |
| Financial Transaction Records | 7 years post-transaction | AML and financial regulatory requirements |
| Gaming Activity Logs | 2 years post-account closure | Dispute resolution, RG monitoring |
| Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Technical / Log Data | 13 months from collection | Security monitoring, analytics |
| Marketing Preferences | Until opt-out or account closure | Consent management |
After the applicable retention period expires, d9999 will securely delete or anonymise the relevant personal data so that it can no longer be linked to any identifiable individual.
d9999 implements a comprehensive set of technical, administrative, and physical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include but are not limited to:
Notwithstanding the above, no internet transmission or electronic storage system is completely secure. d9999 cannot guarantee absolute security of data transmitted to or from the Platform. You are responsible for maintaining the security of your own Account credentials and for notifying d9999 immediately of any suspected unauthorised access.
Cookies are small text files stored on your device by your web browser when you visit d9999.site. They allow the Platform to recognise your device, maintain your session, remember your preferences, and collect usage data to improve the platform experience.
You can control cookie settings through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be alerted when cookies are set. Note that disabling strictly necessary cookies will prevent you from logging into your d9999 Account. Disabling other cookie categories may reduce Platform functionality. d9999 does not use cookies to track your activity across third-party websites.
As a d9999 Player whose personal data we process, you have the following rights. All rights requests should be submitted to [email protected] and will be handled within 30 calendar days:
The d9999 Platform is strictly for individuals aged 21 years and above. d9999 does not knowingly collect personal data from any person under 21 years of age. If d9999 becomes aware that personal data has been collected from a person under 21, that Account will be immediately suspended, the data will be securely deleted subject to any legal retention obligations, and any associated winnings will be void and forfeited.
d9999 enforces its age requirement through mandatory KYC verification (CNIC or passport) before processing any withdrawal. Parents or guardians who believe a minor may have accessed the d9999 Platform and provided personal data should contact us immediately at [email protected].
d9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform services, or data processing practices. Where changes are material — meaning they significantly affect your rights or how your data is used — d9999 will notify registered Players via email to the address associated with their d9999 Account at least 14 days before the changes take effect.
Minor clarifications or non-material updates may be made without specific notification, though the "Effective Date" at the top of this Policy will always reflect the date of the most recent revision. We encourage Players to review this Policy periodically. Continued use of d9999 after the effective date of any revised Policy constitutes your acceptance of the changes.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how d9999 has handled your personal data, please contact us using the details below:
d9999 operates under an international gaming licence with 256-bit SSL encryption, mandatory KYC, and zero data selling. New players receive 100% welcome bonus up to Rs 10,000. 21+ only — play responsibly.